Terms & Conditions

Thank you for using Lilah Gow Makeup Artistry’s services. We would like you to please read all our terms and conditions so that you are fully aware of our rights when booking your makeup service. Using this website (lilahgow.com) and booking with us signifies that you agree to our terms and conditions.

COVID -19

Those of you who know me, know that my OCD with hygiene has always been very important to me and is definitely coming in handy right now.

I want to make it clear I’m doing everything to make sure I take all the precautions to keep myself, my kit and my studio in a high standard of hygiene practice and will continue to follow the government’s guidelines as they evolve and change.

Illness
To be clear I will not be able to apply makeup to anyone with cold or flu-like symptoms. I will not risk myself and my kit as I have worked hard to make sure I have the right products for each client and I can not risk contamination, getting sick and not being able to work. Please be honest even if it’s a little cold you could be putting everyone at risk.

Should I become unwell, I will not be putting you or your family at risk. I will contact you immediately. When possible I will do my very best to find a replacement artist if rescheduling is not an option. I hope you can understand that to still work unwell would be detrimental to many people’s health.

Spacing
There are many different rules in different sectors of work when it comes to Covid- 19 the main one is to continue social distancing when possible. Obviously with my work that is not possible. What I am trying to put into place though when I am traveling to a location is I ask that I am able to set up in a room that has as much natural lighting as possible and a space that is private and separated from the larger group, so I don’t have more than one person at a time around my setup. 

Hygiene 
I will ask that you inform all of your party to thoroughly wash their hands with soap and water before coming into my chair. I ask that you make sure there is enough soap on location for everyone. 

My usual routine is to clean and disinfect my full kit before each booking. As well as deep clean every single brush I own for each individual person who sits in my chair.  have enough brushes that I can have separate sets for individuals for that extra level of  peace of mind and have done this for many years. I will also be wearing a face mask for all appointments. 

STATEMENT

All contracts/dealings between Lilah Gow Makeup Artistry (‘LGMA’) (ABN 978 454 230 14)  and any person (‘Client’) relating to any goods or services provided and supplied by LGMA to the Client through the website lilahgow.com (‘Website’) are subject to the terms and conditions of trade set out below (‘these Terms’).

By using the Website, the Client agrees to be bound by these Terms.

LGMA has the right to remove or vary these Terms at any time without notice. It is the Client’s responsibility to be aware of any changes made to these Terms and by continuing to use and visit the Website the Client agrees to be governed by these Terms and Conditions.

LGMA reserves the right to withdraw the Services without notice and will NOT be liable (if for any reason) the Website is unavailable during any period.

 

WEDDING BOOKINGS

For the purpose of these terms and conditions, the “Artist” refers to Lilah Gow Makeup Artistry and/or subcontractors provided by Lilah Gow Makeup Artistry.

Once a bridal enquiry has been made a detailed questionnaire and information sheet will be emailed to Client. Upon receiving this information an estimate will be provided. If accepted a detailed contract including terms & conditions as well as draft scheduling will be personalised to Client’s booking and emailed. Once contract is confirmed, signed and returned as well as booking fee received, Client’s booking and preview dates and times will be secured.

WEDDING TRIALS

This is a stand alone booking for Clients to trial LGMA services. If a trial booking is requested, this does not secure or pencil in Client’s wedding date. It is at Client’s own risk that LGMA may or may not be available for Client’s requested wedding date. If Client decides to postpone or cancel trial booking for any reason, including LGMA’s unavailability for Client’s proposed wedding date, the 50% non-refundable booking fee will not be transferred or refunded.

WEDDING PREVIEWS

Wedding previews are a part of the wedding booking package, this is a chance to meet and create a personalised look for Client’s wedding day. Previews are a requirement for all LGMA wedding bookings.

SERVICES

The type of services, number of services and date & location of services to be provided by LGMA are agreed to by both parties as stated in Client’s contract. Where ‘TBC’ is written for a service date and time within Client’s contract, the Artist will endeavour to provide that service on a date that is preferable to the Client, however, the provision of that service is subject to the Artist’s availability.

TIMING
Time management is of the essence therefore adherence to appointment times is crucial in ensuring that LGMA delivers the service you expect. When making appointment times please note that these times will be strictly adhered to. Should unforeseen circumstances arise, the onus is on the Client to advise LGMA as soon as possible. LGMA is not responsible if desired completion time is not met due to wedding party delays.

CONFIRMATION OF NUMBERS & SCHEDULING

2 Schedules will be provided 1 initial mock up and a 2nd confirmation schedule, if any changes are required further a $20 administration charge will apply.
Numbers are final, if a person/s are unable to attend, transfer of services may be applied to another person/s at the original time allocated on wedding day.
Refunds are not available for change of mind or cancellations.

TRAVEL / ACCOMODATION / PARKING FEES
A travel and/or accomodation fee may be incurred depending on distance required to travel. Please contact us for a quote. In the event that any hotel/motel and parking fees are incurred as result of the location of the appointment, these will be passed on to the Client.

PAYMENT

A non-refundable 50% booking fee and signed contract are required to secure Client’s appointment date & time. The Client will be responsible for payment of the remaining balance 30 business days before wedding day by paying direct debit to LGMA Account.

CANCELLATIONS

LGMA understands it is sometimes necessary to cancel or change your appointment. However, due to the potential loss of other bookings, your booking fee will not be refunded. 

If cancellation of the booking or change of date occurs within 60 days of the wedding date, 100% of fee will not be refunded and full payment is required.

SUPPLIES AND EQUIPMENT

LGMA adheres to a high standard of work and will use her own supplies and equipment. The Client must have available for the Artist power supply, adequate natural lighting & clean and safe conditions for the Artist to work in.

FAILURE TO PERFORM SERVICES

In the event of sickness, accident, natural disasters or other reasons beyond control, that LGMA is subjected to unavailability, efforts will be made to;

  • Immediately give notice to the client
  • Assist in finding other arrangements if possible
  • Refund or credit will be given based on a reasonably accurate percentage of services rendered.
  • LGMA will not be liable for any costs incurred in finding other arrangements.

DISCLAIMER

LGMA may be taking photographs at all sessions. By signing Client contract, you agree on behalf of yourself and your entire party to have your consultation and/or wedding photo(s) used for our digital and/or print portfolios, website and promotions.

ALLERGIES

The client is required to let LGMA know if they or any of their bridal party have any allergies. LGMA is not liable for any allergic reactions to makeup products or items used.

REFUSAL OF SERVICES

For the safety of all of my clients, myself, my team and my kit, LGMA reserves the right to refuse services to any of the following:

  1. Anyone showing abusive and aggressive behaviour, verbal or physical.
  2. Anyone showing cold or flu like symptoms.
  3. Anyone with an Infectious disease such as but not limited to, conjunctivitis, cold sores and skin infections.

Transfer of services may be applied to another person/s at the original time allocated on wedding day but payment will not be refunded.

4. If the Artist deems that the environment is not at adequate sanitary and safety standards to work in, the Artist reserves the right to refuse their services and the deposit or full payment will not be refunded or transferrable.

LIABILITY

Lilah Gow Makeup Artistry is not liable for any damages to property and/or personal belongings of the client or establishment that the wedding party is getting ready at.

WEDDING DAY TOUCH UP SERVICES

This service is based on hours set for LGMA to be available to Client’s timeframe needed. This means any travel and time in between ceremony, photos & reception Artist must stay close by and available and this is part of the hourly rate. It is not possible to start and pause between bridal party being ready and the completion of Artist’s services.

Once bridal party makeup is complete touch up services will commence. The minimum starting package is 2 hours, then depending on length of time needed to stay for touch up services an hourly rate will be set. If required to travel to a 2nd location for touch up services a travel and set up fee will be added to the cost of the starting package. This is all to be agreed upon in Client’s contract prior to wedding day.

EVENTS, FORMALS & EDUCATIONAL BOOKINGS

BOOKINGS & PAYMENTS

A 50% non-refundable booking fee is required to secure all appointments. Your booking is not secured until date and times are confirmed through email and Client’s booking fee has been received.

Once booking fee has been received a confirmation email and receipt will be issued.

The full fee or remainder of Client’s full fee must be paid at the time of appointment or prior to appointment.

  • Bank transfer on the day is not accepted.
  • Correct amount of cash for cash payments are required at beginning of appointment.
  • Eftpos is available but does incur a $2.00 surcharge.

LGMA will require Client to inform of payment method of remaining balance prior to booking date or appointment will not proceed.

You can pay the full fee up front if you wish.

SERVICES & SATISFACTION

The type of services, number of services and date & location of services to be provided by LGMA are agreed to by both parties as stated in email.

LGMA will consult with the Client during the process to achieve a satisfactory look.

Please be aware that if you bring in a photograph of a look you are hoping to achieve, the artist may not be able to replicate it. Using the exact same products, the look will appear different as everyone has different eye shapes, skin types, skin tones, face shapes etc, please keep this in mind.

At the conclusion of your makeup appointment, we strongly urge you to let us know if you have any requested changes or concerns, so we can ensure the high standard of work that LGMA prides itself on. The artist will seek your feedback and make changes accordingly.

TIMING & LATENESS

Time management is of the essence therefore adherence to appointment times is crucial in ensuring that LGMA delivers services to a high standard. When making appointment times please note that these times will be strictly adhered to. Should unforeseen circumstances arise, the onus is on the Client to advise LGMA as soon as possible. If you are running late please let the makeup artist know as soon as possible by phoning or texting 0432 869 044.

If you are late and the makeup artist is required to stay after the allocated time for the appointment you will be invoiced $40 per half hour.  LGMA is not responsible if desired completion time is not met due to Client delays. There is also the chance that the makeup artist will not be able to perform your makeup service if you are running late and the makeup artist has more appointments after you. Your booking fee will not be refunded and the full fee will be invoiced.

The artist will arrive 15 minutes early to set up the work station if travelling to a location.

CONFIRMATION OF NUMBERS & SCHEDULING

For group event bookings numbers are final, if a person/s are unable to attend, transfer of services may be applied to another person/s at the original time allocated on booking date.
Refunds are not available for change of mind or cancellations.

2 Schedules will be provided 1 initial mock up and a 2nd confirmation schedule, if any changes are required further a $20 administration charge will apply for these changes.

TRAVEL / ACCOMODATION / PARKING FEES
A travel and/or accomodation fee may be incurred depending on distance required to travel. Please contact us for a quote. In the event that any hotel/motel and parking fees are incurred as result of the location of the appointment, these will be passed on to the Client.

CANCELLATIONS

LGMA understands it is sometimes necessary to cancel or change your appointment. However, due to the potential loss of other bookings, your booking fee will not be refunded. 

If cancellation of the booking or change of date occurs within 14 days of the booking date, 100% of the fee will not be refunded and full payment is required.

If you need to cancel keep in mind that the artist has said no to other paid work in order to retain your booking.

RE-SCHEDULING

If you need to re-schedule please keep in mind that the artist has said no to other paid work in order to retain your booking.

Re-scheduling is treated as a cancellation. If re-scheduling at least 14 days prior to booking date, the booking fee may be transferable depending on LGMA’s availability. If there is no appropriate time to re-schedule the appointment, Client’s booking fee will not be refunded.

If re-scheduling within 14 days of booking date, the booking fee is not transferrable and will not be refunded.

The artist will try to reschedule with you however cannot guarantee availability.

FAILURE TO PERFORM SERVICES

In the event of sickness, accident, natural disasters or other reasons beyond control, that Lilah Gow Makeup Artistry is subjected to unavailability, efforts will be made to;

  • Immediately give notice to the client
  • Refund or credit will be given based on a reasonably accurate percentage of services rendered.
  • Lilah Gow Makeup Artistry will not be liable for any costs incurred in finding other arrangements.

REFUSAL OF SERVICES

For the safety of all of my clients, myself, my team and my kit, LGMA reserves the right to refuse services to any of the following and payment will not be refunded:

  1. Anyone showing abusive and aggressive behaviour, verbal or physical.
  2. Anyone showing cold or flu like symptoms.
  3. Anyone with an Infectious disease such as but not limited to, conjunctivitis, cold sores and skin infections.

4. If LGMA deems that the environment is not at adequate sanitary and safety standards to work in, LGMA reserves the right to refuse their services and the deposit or full payment will not be refunded or transferrable.

These conditions must be disclosed to the makeup artist so appropriate action to avoid infection can be taken and a risk assessment can be performed.

SUPPLIES AND EQUIPMENT

Lilah Gow Makeup Artistry adheres to a high standard of work and will use her own supplies and equipment. The Client must have available for the Artist, power supply, adequate natural lighting & clean and safe conditions for the artist to work in.

ALLERGIES

The Client is required to let LGMA know if they or any of their bridal party have any allergies. LGMA is not liable for any allergic reactions to makeup products or items used.

DISCLAIMER

LGMA may be taking photographs at all sessions. By signing this contract, you agree on behalf of yourself and your entire party to have your consultation and/or photo(s) used for our digital and/or print portfolios, website and promotions.

COMMERCIAL BOOKINGS

Your booking request is considered a verbal or written agreement.

The makeup artist has turned down other work for your booking.

You will be invoiced upon completion of the booking.

Payment must be received within 14 days.

Cancellations within 48 hours notice will incur the full fee and you will be invoiced. Payment must be received within 14 days.

LIABILITY & PRIVACY POLICY

LIABILITY

Lilah Gow Makeup Artistry is not liable for any damages to property and/or personal belongings of the client or establishment that the Client is getting ready at.

All products, brushes and tools used by LGMA are used and stored in line with the Infection Control Guidelines including sanitisation after every application. 

Products are used in accordance with the manufacturers’ guidelines.

Client/s or Agent/s of client/s agree to release the LGMA from liability for any complications due to allergic reactions. In the unlikely case that an allergy occurs, the client/s must seek medical advice.

PRIVACY POLICY

PROTECTING YOUR PERSONAL INFORMATION

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying you (“personal information”). Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone.

This Internet Privacy Policy governs the manner in which your personal information, obtained through lilahgow.com, will be dealt with. We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. The Internet Privacy Policy is in addition to any other terms and conditions applicable to lilahgow.com.

Personal information about visitors is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

USE OF INFORMATION

Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

DISCLOSURE

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

SECURITY

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. In addition, our employees and contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

COOKIES

Cookies are data that a web site transfers to an individual’s hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most web sites, including those operated by us, can facilitate a user’s ongoing access to and use of a site. They allow us to customise the web site to your needs. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. But you should note that cookies may be necessary to provide you with some features of our on-line services.

We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.

ACCESS TO INFORMATION

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

LINKS TO OTHER SITES

We provide links to businesses outside of our web sites, as well as to third party web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.

Further Privacy Information: For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site.http://www.privacy.gov.au/ We welcome your comments and feedback.

LGMA retains the right to cancel any appointment and return the retainer fee at any time, for any reason.